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SHIPPING, RETURNS & DELIVERY

Cancellations

Stonewild Heritage does not accept order cancellations. Please double-check all order information before completing your purchase.

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Returns and Exchanges

Stonewild does not offer order returns or exchanges. We hope that our customers are satisfied with their handcrafted and curated goods. If this is ever not the case, we ask that you contact us with honest feedback.

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Because we are a small business and our collections are thoughtfully curated with intention, we cannot offer returns unless the item has been damaged in the mail or arrives in a condition not described by the product listing. We ask that you make sure you are 100% positive about the goods you are purchasing before doing so.  We do our best to accurately describe and photograph each item we sell, so our customers know exactly what they are getting.

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Unless damaged, all items are final sale.

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Digital goods are not eligible for cancellations or refunds.

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If an order arrives damaged, please contact natalie@stonewildheritage.com. Please include your order number and photos of the damaged item(s).

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Please do not send back items without contacting us first.

  • Eligible merchandise must be returned within 15 days of receiving your purchase in the mail.

  • The customer is responsible for the shipping + cost of returning the item. 

  • The customer must send tracking for the return package to natalie@stonewildheritage.com once it is shipped.

  • We will refund your payment once we receive the package and can confirm that the items are in the same condition as they were upon receiving.

  • Refunds are for the cost of the merchandise only. We do not offer refunds on the shipping costs.

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Shipping

Please double check that your billing and shipping addresses are correct before placing an order. If a customer does not input the correct address or there is an error on the customers’ part that results in the package being returned to us, we are not responsible for shipping the item again.

If a package is returned to us, we will contact you via email immediately. You can either choose to receive a refund or pay for shipping again.

If the error is our doing and results in the package being returned to us, we will ship the item again with no extra cost to the customer.

 

If you have any further questions or need additional assistance, please feel free to contact us.

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